MSOM Policies

Admissions Policy:

Eligibility: The Mayo School of Music welcomes applications from children aged 4-7 for Junior Groups, and from the age of 6 onwards for one-to-one group essons.

Admission Availability: New students can be admitted to the school at any stage during our school term, subject to availability.

Application Process: Applications for the Mayo School of Music can be made through our website The online application form should be completed in its entirety. Additionally, you can also apply by phone at 0873381728 or request a call back through the "Contact Us" page on our website.

Communication: Once your application has been processed, a member of our office staff will contact you as soon as a space becomes available. We will use various communication channels to convey important information regarding enrollment and next steps.

Reapplication:Individuals who were previously offered a place at the Mayo School of Music but did not accept it must reapply if they wish to be considered for admission in subsequent enrollment periods. To initiate the reapplication process, please contact our office at 0873381728.

The Mayo School of Music values diversity and strives to provide equal opportunities for all applicants. We enthusiastically encourage individuals with a passion for music to apply and become part of our vibrant musical community.


Payments Policy:

  • Prior to the commencement of your lesson, it is required that all payments be made in full. We want to ensure a smooth and uninterrupted learning experience for all students.
  • Once your payment is due, an invoice will be emailed to you. This invoice will contain detailed instructions on how to make the payment through either card or bank transfer. We aim to provide you with convenient and secure payment options.
  • To facilitate easy management of your account, you will have access to the Parent/Student portal. Through this portal, you can conveniently keep track of your account, view invoices, and monitor your payment history at any time.
  • Please ensure that payments are made promptly to avoid any disruptions to your lessons. We appreciate your cooperation in adhering to our payments policy. If you have any questions or require assistance, please don't hesitate to reach out to our office.


Cancellation Policy:

  • In the event that a student is unable to attend a lesson, it is the student's responsibility to inform their teacher or contact the office. This allows us to make the necessary arrangements and keep track of any missed lessons.
  • While the teacher will make an effort to reschedule a missed lesson if they have other cancellations, the availability of make-up lessons cannot be guaranteed. The scheduling of make-up lessons depends on the teacher's schedule and other students' cancellations.
  • If a teacher is unable to attend a lesson or if a lesson is cancelled on behalf of the music school, the lesson will be rescheduled at a mutually convenient time for the student and teacher. The music school recognizes the importance of maintaining consistency in the student's learning journey and will make every effort to ensure a suitable replacement lesson.
  • It is recommended that students and parents communicate any anticipated absences or schedule conflicts as soon as possible to allow for better planning and scheduling adjustments. This proactive approach helps maintain a productive learning environment and enables the music school to offer alternative arrangements when feasible.
  • Exceptions to this cancellation policy may be considered on a case-by-case basis, subject to the discretion of the music school administration. Valid reasons for exceptions may include emergencies or extenuating circumstances.

**Please note that this cancellation policy is subject to change at the discretion of the music school. Any updates or modifications will be communicated to students and parents in a timely manner.

Refunds Policy:

Refunds for private lessons at the Mayo School of Music can be requested until the third scheduled lesson. However, please note that group lessons or group courses are non-refundable. Please refer to the section on "Withdrawal" for more information regarding refund eligibility.


To initiate a withdrawal and request a refund or tuition deferral, you must provide written notice through email Please be aware that verbal notice from students, parents, or faculty will not be accepted as a valid form of notification.

The tuition fee refund policy is as follows:

  1. If the withdrawal notice is received at least one week before the first scheduled lesson, a full refund will be issued, deducting €25.
  2. If the withdrawal notice is received at least two days before the second or third scheduled lesson, the student will be charged for the lessons already taken, along with an additional lesson.
  3. After the third lesson, no refunds can be processed.

Refunds are not available for group classes. However, in exceptional circumstances, a deferral of a group course may be considered. Please note that if you qualify for a tuition discount due to a second private lesson or additional family members, the discount will be adjusted accordingly if you choose to withdraw.


Child Protection:

A child protection policy is a statement of the organisation's commitment to keep children and young people safe and to report any concerns about their welfare. The policy will contain procedures for how this is done in the organisation.


Data Protection:

A Data Protection Policy is a statement that sets out how your organisation protects personal data. It is a set of principles, rules and guidelines that informs how you will ensure ongoing compliance with data protection laws.



Health & Safety:

At Mayo School of Music, the health and safety of our students, faculty, staff, and visitors is of utmost importance. This document outlines the health and safety guidelines and procedures to be followed within the premises of the Mayo School of Music. It is crucial that everyone adheres to these guidelines to ensure a safe and healthy environment for all.



RIAM Exams:

RIAM Exams, founded in 1894, cater for 42,000 students in 1,700 centres across the island of Ireland. Over 7,000 private music teachers enter their students for these exams. As the national quality mark for music, the RIAM has developed a portfolio of teacher training programmes, sharing the expertise of our faculty with music teachers nationally. 


My Music Staff:

My Music Staff is cloud-based music school management software designed to help teachers and music studios handle students, lessons, invoices, payments, attendance, expenses, billing, and more. 



The assigned Assistant Principal at Mayo School of Music is responsible for ensuring the appropriate and safe use and storage of camera technology and video footage within the school. This includes managing, implementing, monitoring, and reviewing the Mayo School of Music Image Use Policy.


  • At Mayo School of Music, videos of musical performances are used to celebrate achievements, seek publicity for fundraising, and for marketing purposes, both in print and on the school's official website ( and social media platforms. It is important to ensure that everyone can enjoy the benefits of these activities while maintaining safety.
  • Website/Social Media/School Publications: Use of Video Mayo School of Music follows the following policy regarding the use of video footage on its website, social media, and all school publications, to ensure the safety of its students.
  • When selecting video footage for the website, the school takes into consideration how students may appear in them and ensures that no inappropriate footage is included.
  • The school seeks parental permission before using video footage that features students on any school media.
  • Private information about students, such as contact details, is never published.
  • Video footage of students or teachers who have left Mayo School of Music will not be used, online or otherwise, without prior permission.

Use of Cameras and Video Equipment

  • Only the officially designated videographer of Mayo School of Music is permitted to capture video footage at the school premises or MSOM events, including all concerts, both formal and informal.
  • Mayo School of Music will not be held responsible for any unauthorized video footage taken on the school premises or at school events.
  • Students who are found to be capturing video footage of MSOM personnel or property in an unauthorized manner will be subject to disciplinary actions as determined by the school management.