MSOM Polices
Admissions Policy:
Eligibility: The Mayo School of Music welcomes applications from the age of 7 onwards for one-to-one lessons.
Admission Availability: New students can be admitted to the school at any stage during our school term, subject to availability.
Application Process: Applications for the Mayo School of Music can be made through our website https://www.mayoschoolofmusic.com/Sign-up. The online application form should be completed in its entirety. Additionally, you can also apply by phone at 0873381728 or request a call back through the "Contact Us" page on our website.
Communication: Once your application has been processed, a member of our office staff will contact you as soon as a space becomes available. We will use various communication channels to convey important information regarding enrollment and next steps.
Reapplication: Individuals who were previously offered a place at the Mayo School of Music but did not accept it must reapply if they wish to be considered for admission in subsequent enrollment periods. To initiate the reapplication process, please contact our office at 0873381728.
The Mayo School of Music values diversity and strives to provide equal opportunities for all applicants. We enthusiastically encourage individuals with a passion for music to apply and become part of our vibrant musical community.
Payments Policy:
Prior to the commencement of your lesson, it is required that all payments be made in full. We want to ensure a smooth and uninterrupted learning experience for all students.
Once your payment is due, an invoice will be emailed to you. This invoice will contain detailed instructions on how to make the payment through either card or bank transfer. We aim to provide you with convenient and secure payment options.
To facilitate easy management of your account, you will have access to the Parent/Student portal. Through this portal, you can conveniently keep track of your account, view invoices, and monitor your payment history at any time.
Please ensure that payments are made promptly to avoid any disruptions to your lessons. We appreciate your cooperation in adhering to our payments policy. If you have any questions or require assistance, please don't hesitate to reach out to our office.
Missed Classes, Punctuality & Cancellation Policy:
Students are expected to attend all scheduled lessons and classes on time. In the event that a student is unable to attend a lesson, it is the student's responsibility to notify both their teacher and the school office as soon as possible.
Lessons missed or cancelled by the student cannot be rescheduled, refunded, or credited. Teachers are scheduled and paid for their allocated teaching hours, and therefore the Mayo School of Music is unable to offer replacement lessons for student absences. Parents and students should ensure that their chosen lesson time fits comfortably within their weekly schedule.
While teachers may occasionally be able to offer a make-up lesson due to another cancellation in their schedule, this cannot be guaranteed and remains entirely at the teacher's discretion.
If a teacher is aware before the start of a term that they will be unavailable on specific dates, those lessons will not be included in the student's fees.
In the event of an unexpected teacher absence, the school will make every effort to arrange a replacement lesson at an alternative time. If the alternative lesson offered is not suitable for the student, a credit will be applied to the student's account.
The school is committed to minimising disruption to each student's learning and will make every reasonable effort to ensure continuity of tuition.
Students arriving late for lessons will receive the remainder of their scheduled lesson time only. As teacher schedules are often fully booked, additional time cannot be provided, and missed time due to lateness cannot be made up. Teachers are not obliged to provide replacement lessons or additional lesson time for absent or late students.
In the case of severe weather, public emergencies, or other circumstances beyond the school's control, replacement lessons may be offered at the discretion of the teacher and the school.
Withdrawal from Lessons:
The school must be notified in writing if a student wishes to withdraw from lessons or discontinue their course of study. A minimum of one week's notice (excluding school holidays) is required.
If a student is unable to attend lessons due to a long-term illness or injury, such as a broken arm, the school should be informed forthwith. We understand that unforeseen circumstances can arise, and these situations will be reviewed individually. Where appropriate, lessons may be paused and fees adjusted at the discretion of the school.
Lessons cancelled during a term are generally forfeited. Requests for refunds or credit notes will be considered on a case-by-case basis and remain entirely at the discretion of the Directors.
Please note that these policies may be reviewed and amended from time to time. Any changes will be communicated to students and parents in a timely manner.
Refunds Policy:
Refunds for private lessons at the Mayo School of Music can be requested until the third scheduled lesson. However, please note that group lessons or group courses are non-refundable. Please refer to the section on "Withdrawal" for more information regarding refund eligibility.
Withdrawal:
To initiate a withdrawal and request a refund or tuition deferral, you must provide written notice through email info.mayoschoolofmusic.com. Please be aware that verbal notice from students, parents, or faculty will not be accepted as a valid form of notification.
The tuition fee refund policy is as follows:
If the withdrawal notice is received at least one week before the first scheduled lesson, a full refund will be issued, deducting €25.
If the withdrawal notice is received at least two days before the second or third scheduled lesson, the student will be charged for the lessons already taken, along with an additional lesson.
After the third lesson, no refunds can be processed.
Refunds are not available for group classes. However, in exceptional circumstances, a deferral of a group course may be considered. Please note that if you qualify for a tuition discount due to a second private lesson or additional family members, the discount will be adjusted accordingly if you choose to withdraw.
Child Protection:
A child protection policy is a statement of the organisation's commitment to keep children and young people safe and to report any concerns about their welfare. The policy will contain procedures for how this is done in the organisation.
Data Protection:
A Data Protection Policy is a statement that sets out how your organisation protects personal data. It is a set of principles, rules and guidelines that informs how you will ensure ongoing compliance with data protection laws.
Health & Safety:
At Mayo School of Music, the health and safety of our students, faculty, staff, and visitors is of utmost importance. This document outlines the health and safety guidelines and procedures to be followed within the premises of the Mayo School of Music. It is crucial that everyone adheres to these guidelines to ensure a safe and healthy environment for all.
RIAM Exams:
RIAM Exams, founded in 1894, cater for 42,000 students in 1,700 centres across the island of Ireland. Over 7,000 private music teachers enter their students for these exams. As the national quality mark for music, the RIAM has developed a portfolio of teacher training programmes, sharing the expertise of our faculty with music teachers nationally.
My Music Staff:
My Music Staff is cloud-based music school management software designed to help teachers and music studios handle students, lessons, invoices, payments, attendance, expenses, billing, and more.
Recordings:
The assigned Assistant Principal at Mayo School of Music is responsible for ensuring the appropriate and safe use and storage of camera technology and video footage within the school. This includes managing, implementing, monitoring, and reviewing the Mayo School of Music Image Use Policy.
Introduction
At Mayo School of Music, videos of musical performances are used to celebrate achievements, seek publicity for fundraising, and for marketing purposes, both in print and on the school's official website (www.mayoschoolofmusic.com) and social media platforms. It is important to ensure that everyone can enjoy the benefits of these activities while maintaining safety.
Website/Social Media/School Publications: Use of Video Mayo School of Music follows the following policy regarding the use of video footage on its website, social media, and all school publications, to ensure the safety of its students.
When selecting video footage for the website, the school takes into consideration how students may appear in them and ensures that no inappropriate footage is included.
The school seeks parental permission before using video footage that features students on any school media.
Private information about students, such as contact details, is never published.
Video footage of students or teachers who have left Mayo School of Music will not be used, online or otherwise, without prior permission.
Use of Cameras and Video Equipment
Only the officially designated videographer of Mayo School of Music is permitted to capture video footage at the school premises or MSOM events, including all concerts, both formal and informal.
Mayo School of Music will not be held responsible for any unauthorized video footage taken on the school premises or at school events.
Students who are found to be capturing video footage of MSOM personnel or property in an unauthorized manner will be subject to disciplinary actions as determined by the school management.